Do you subcontract your work out?
No. We have a fully trained team on staff that is seasoned in custom installation who are experts in their field. You’ll find our installers to be courteous, knowledgeable and skilled in carpentry.
Is there a charge for an estimate?
There is never a cost incurred from our no obligation in-home consultation, custom tailored designs using the highest quality product construction.
What kind of material do you use to construct the closets?
At The Closet Depot we use industry standard ¾” melamine.
What if I want a design change or require additional parts?
We pride our company on delivering excellence. We’re just a phone call away to support with extra parts and accessories or even to create a new design while working with your current organizational system and changing environmental needs.
Does my organizational system come with a warranty?
The Closet Depot gives a full lifetime guarantee on all products to the original purchaser against any defects on workmanship or damaged materials not caused by normal wear and tear. Only the best quality materials built with modern precise machinery and handled by experienced engineers is the reason why The Closet Depot will always be there for you.
What are your payment terms?
We’ll install your organizers / cabinetry as designed and described on your contract. A 50% deposit shall be paid upon agreement signing. Any unpaid balance due shall be paid to our technicians at project completion and of course Customer’s Satisfaction.
Do you remove my existing closet materials or do I need to take care of that?
We’ll be more than happy to remove any existing shelf, pole cleat etc. and repair, spackle and touch up the walls for you. Just make sure to have a left over paint can along with a paint brush ready by the time we get there. Our distinctive uniformed technicians will wear shoe covers and will make sure to protect all flooring paths from entrance to site and finally a complete clean up upon completion.
Do you carry insurance?
For your protection, we are licensed, bonded and insured.
What time are installations and how long does it take?
We like to schedule our technicians to arrive between 9-10 am. Installation times vary depending on the scale and scope of your organizational system. However, the majority of our closet systems can be installed within a day.
Can I move the shelves and rods myself?
Yes. Our systems offer complete flexibility; full adjustability and a range of options allow your system to adapt to any situation while accommodate to your changing environmental needs.
What type of payment forms do you accept?
At The Closet Depot we accept, Visa, Mastercard, checks and cash.